Refund Policy

1. General Policy

We strive to deliver all services as promised. If a service fails to deliver as described, you may be eligible for a refund or partial refund.

2. Refund Eligibility

Refunds are considered in the following cases:

• Order is not delivered within the estimated time
• Service is partially delivered (proportional refund)
• Order was cancelled before processing started
• Technical error caused duplicate charges

3. Non-Refundable Cases

• Order already completed successfully
• Delay caused by user (wrong link, private profile, etc.)
• Service degradation caused by platform policy changes
• Orders made more than 30 days ago
• Wallet balance used for other orders

4. How to Request a Refund

Contact us at ertumanshorts14@gmail.com with your order ID and a description of the issue. We will review and respond within 3 business days.

5. Refund Method

Approved refunds are credited to your wallet balance within the panel. Wallet balance can be used for future orders.

6. Processing Time

Refund reviews typically take 1-3 business days. Wallet credits are processed within 24 hours of approval.

7. Disputes

Any disputes will be handled in good faith. We reserve the right to make final decisions on refund requests.

8. Contact

For refund requests, contact ertumanshorts14@gmail.com.